Frequently Asked Questions
What is Yolloo eSIM?
Yolloo eSIM is a digital SIM card service that allows you to connect to mobile networks without a physical SIM card. It's perfect for travelers and anyone who needs flexible mobile data connectivity.
Which devices are compatible with eSIM?
Most modern smartphones support eSIM, including recent iPhone models (iPhone XS and newer), Google Pixel devices (Pixel 3 and newer), and many Samsung Galaxy devices. Check your device settings or manufacturer's website for eSIM compatibility.
How do I activate my eSIM?
After purchase, you'll receive a QR code. On your device, go to Settings > Cellular/Mobile Data > Add eSIM/Cellular Plan, then scan the QR code. Follow the on-screen instructions to complete activation.
Can I use multiple eSIMs?
Yes, most eSIM-compatible devices can store multiple eSIM profiles, though usually only one can be active at a time alongside a physical SIM card.
What happens if I change phones?
You'll need to deactivate your eSIM on your old device and reactivate it on your new device using the original QR code. Contact support if you need help with this process.
Do you offer refunds?
Due to the digital nature of our service, we generally don't offer refunds once the eSIM has been activated. Please ensure your device is compatible before purchasing.
How long are your eSIM plans valid?
Plan validity varies by package. We offer plans ranging from 7 days to 30 days. The validity period starts from the time of activation, not purchase.
What countries do you cover?
We offer coverage in multiple countries worldwide. You can check specific country coverage and pricing on our plans page before making a purchase.
Can I top up my data plan?
Yes, you can purchase additional data through your account dashboard if you need more data during your plan period.
What speeds can I expect?
Data speeds vary by location and network conditions. We provide 4G/LTE connectivity in most locations, with 5G available in select areas where supported.
Still Have Questions?
If you couldn't find the answer you were looking for, please don't hesitate to contact our support team.
Email: support@yolloo.com
Visit our Help Center for more detailed information.